About Us/General
What is in the name “479° Popcorn” and how do you say it?
479° Popcorn founder Jean Arnold spent several years experimenting with organic popcorn and flavoring it with exotic seasonings inspired by her international upbringing and training at Le Cordon Bleu in London. In the process, she came upon the discovery that 479 degrees Fahrenheit is the optimal temperature for popping corn. Jean knew immediately that "479° Popcorn" (four-seventy-nine popcorn) would be name of her company, because it reflects the careful attention to detail that she works hard to incorporate into every single element of the business, from the pristine ingredients to the beautiful packaging to the avid dedication to customer satisfaction.
Do you sell through retail shops? Besides the 479° Popcorn website, where else can I find your products?
Click here to find a Retail Partner near you that carries 479° Popcorn!
What is the 479° Popcorn Green Mission?
479° Popcorn is dedicated to minimizing our impact on the environment. Click here to read about our Green Mission.
Product
Is your popcorn really handmade?
Yes! We make our popcorn the artisan way - by hand in small batches. It takes longer, but we think you can taste the difference. We pop our kernels in heavy kettles, and toss it while still warm with buttery organic caramel or one of our spice blends. We are ruthless about batches that don't meet our standards - "dud" batches never end up in the hands or mouths of our customers.
What makes your product “Artisan”?
Please see answers in “Is your product really handmade?” (above).
How fresh is your product?
We make our popcorn when we get orders for it - and not a minute sooner. Our popcorn is never mass-manufactured or stored in a warehouse. We ship our popcorn out the same day we make it, ensuring that it arrives fresh and delicious every time.
Do you have any vegan products?
The following 479° Popcorn flavors are vegan: Alderwood Smoked Sea Salt, Vietnamese Cinnamon, Madras Coconut Curry + Cashews, and Pimentòn de La Vera.
Do you value small farmers, artisan craftsmanship, fair trade practices, sustainable agriculture and organic farming?
Yes. We only work with farms and suppliers who support sustainable organic farming and fair trade practices. Our organic ingredients come from small family farms in Northern California, and we source locally whenever possible. Our organic butter comes from Straus in Marin; our organic nuts from San Joaquin Valley Farms in Fresno; our organic popcorn from a small family farm in Sacramento that has been growing organic crops since 1945, way before organic became a trend.
Where do you get your ingredients? I hear you buy locally - is that true?
Yes, it is true! Please see answers in “Do you value small farmers, artisan craftsmanship, fair trade practices, sustainable agriculture and organic farming?”.
Freshness, Storage & Tasting
How long will my 479° Popcorn stay fresh?
To ensure freshness, we begin by making your order when you place it - and not beforehand. Next, we use high quality packaging that provides superior protection from oxygen and moisture. Unopened packages should stay fresh for 4 to 6 months. Once opened, store in an airtight container and consume within a week - that is, if you can resist the temptation to devour every last delicious kernel in a single sitting.
Services
Do you gift-wrap?
Sorry, we don't provide gift-wrapping services at this time. However, our boxes are beautiful designed, in rich, sophisticated colors that make them perfect for gift-giving. Just add a bow, and you're set!
Ordering + Returns
Where is my order? How can I track my package?
When you place your order on our website or by phone, you'll be asked to provide your email address. As soon as we process your order, we'll email you an order confirmation receipt. When your package is shipped, FedEx will send you an email with a tracking number, which you can use to track your package via FedEx packaging tracking center. Click here to track your package.
How can I find out the status of my order?
Please go to: Order Status / History page located in Customer Service section of our website. You will be prompted to log in. From this page, you will be able to view a list of recent orders. If you are unable to get the information you need via this page, please email Customer_Service@479popcorn.com or call us at 888.479.YUMM (9866).
Is it safe for me to use my credit card on your site?
Absolutely. We use GlobalSign SSL certificates to to ensure that every transaction is secure. All data sent to and from our site is encrypted - this means your credit card number and other confidential information is protected. For more information about our secure site, go to http://www.globalsign.com and click here to read about our privacy policy.
What If I'm not satisfied with my order? What is your return policy?
If you are unsatisfied for any reason, please contact our customer service department. We will do anything we can to make your experience with 479° Popcorn a pleasant one! We will gladly provide you a full refund, replacement, or exchange for another product. Click here to view our Return Policy. Questions or comments? Email Customer_Service@479popcorn.com or call us at 1.888.479.YUMM. You can also click here to submit your comments online.
I have a promotion code. Where do I enter it for my discount?
Load the items you want to purchase into your Shopping Bag. Go through the checkout process. On the last page of your Shopping Bag, you will see a box labeled “If you have a Promo Code, please enter below” near the bottom of the page. This is where you enter your code. You must click the “Apply to Order” button for any discounts or adjustments to be made to your order. Please note that only one promotion code may be applied per order.
What forms of payment do you accept?
We accept VISA, MasterCard, and American Express.
When will my credit card be billed?
Your credit card will be billed when your order is placed.
What happens after I place an order?
Upon placing your order, you will receive an email confirmation immediately. A second email with FedEx tracking information will be sent when your order ships.
How do I cancel my order?
Once your order has been shipped, it cannot be cancelled.
Can I replace one flavor in a Sampler or Collection with another? Can I make my own customized flavor combination?
Yes, we can help you create a custom sampler, collection or just order a single flavor. Please give us a call at 1.888.479.YUMM (9866) or email us Customer_Service@479popcorn.com
Shipping + Delivery
When will my order arrive?
Please go to our Shipping page for more information. Orders shipping Ground leave our San Francisco facility within 48 hours of processing. Orders shipping 2nd Day Air and Next Day Air are shipped within 24 hours of processing.
For orders shipping Ground, click here to view map for an estimate of time in transit. Ground orders may be delivered anywhere from 1 to 7 business days after you place your order, depending on delivery location. Arrival dates via FEDEX Ground are approximate and not guaranteed. If you require a guaranteed delivery date, please ship via 2nd Day Air or Next Day Air. Please remember: FedEx only delivers on business days, so any order received after 10am on a Friday will be processed the following business day. If you need an order to ship or arrive by a specific date, please cal us at 1.888.479.YUMM (9866) to place your order over the phone.
Do you ship to Alaska and Hawaii?
Yes, but shipping will be an additional cost, please contact us at 1.888.479.YUMM (9866) for more information.
Do you ship to Canada or overseas?
Yes, but shipping will be an additional cost, please contact us at 1.888.479.YUMM (9866) for more information.
Can you ship to a P.O. Box?
FedEx cannot deliver to Post Office boxes operated by the US Postal Service. However, FedEx does deliver to retail postal service centers such as Mail Boxes Etc; if you use such a center, on the checkout page where you type in your Ship-To address, please do not use the words “PO Box #” and simply replace it with a “#” sign.
Can I change the delivery address after my order is placed?
Once your order is placed, the delivery address cannot be changed.
When do you process my order?
For all Ground orders, the order is processed by the next business day and shipped with 48 hours of the time the order was placed.
How long will it take for me to get my order?
Delivery dates are calculated from the date of shipment. Please go to our Shipping page for more information.
Do you deliver on weekends?
FedEx delivers Monday through Friday, during business hours. We do not ship on weekends or holidays.
Do I need to sign for the package when it arrives?
We do not require signatures for delivery. If no one is available to receive the package, it will be left at the door at the FedEx courier's discretion.
Can you ship to school dormitories?
FedEx requires a physical delivery address. For most schools, the delivery address is often different than the postal address. Please check with your student's school regarding the proper delivery address and internal routing information for FedEx shipments on campus.
